Enterprise Customer Success Manager, Strategic Accounts
Toronto, ON (hybrid) · Remote Canada considered
Compensation: CAD $95k–$140k · Base + performance; equity discussed at hire
Indicative CAD market range for this role and location (2026). Actual compensation is discussed only if we open a formal search and make a written offer — not a guarantee.
Role brief updated July 24, 2026 · Talent network expression of interest · Enterprise adoption expansion
Own outcomes for MindReach strategic enterprise accounts — multi-location directory presence, Serena AI phone/SMS adoption, wellness job-board hiring, and Enterprise plan value — with QBR rigor and expansion partnership with Sales.
Not a guaranteed opening: These are expressions of interest for MindReach’s talent network. Listing a role does not create a job offer, guarantee an interview, or oblige MindReach to hire. We review submissions periodically and may contact exceptional candidates if and when a need arises.
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About this role
As Enterprise Customer Success Manager, Strategic Accounts, you own post-sale outcomes for MindReach’s highest-value multi-location and enterprise customers — directory listing quality, Serena AI phone/SMS adoption, wellness job-board hiring, and Enterprise plan value realization.
You run account plans and QBRs with executive sponsors, translate product usage into renewal and expansion signals, and partner tightly with Enterprise AEs, Solutions, and Implementation so what was sold is what gets activated.
You represent MindReach honestly: real product surfaces only — wellness directory, Serena, Agent API/MCP where relevant, job board, and Enterprise plans — never fabricated logos or invented case studies.
Why this seat exists at MindReach
Strategic CSM is how MindReach turns enterprise logos into durable adoption across directory discovery, Serena, hiring, and Enterprise entitlements.
- MindReach is building the discovery layer for wellness — helping people find trusted providers and helping operators get found.
- You will work on real market expansion problems across Canada and priority international regions, not slideware.
- Expressions of interest feed a talent network: we move when the right need and the right person line up.
Responsibilities
- Own strategic account health across directory, Serena AI, jobs, and Enterprise entitlements
- Run QBRs with clear adoption metrics, risks, and expansion hypotheses
- Drive renewals and expansions in partnership with Enterprise Sales
- Coordinate Implementation and Serena Configuration on multi-location activations
- Build playbooks for clinic groups, spa chains, and corporate wellness buyers
- Escalate product gaps with evidence to Product and Engineering
- Maintain CRM hygiene and forecast inputs RevOps can trust
- Uphold brand and legal standards in every customer narrative
What strong looks like
Requirements
- Enterprise CSM experience with multi-location or strategic SaaS accounts
- Track record linking adoption to renewal and expansion outcomes
- Excellent executive communication and QBR facilitation
- Eligibility to work in Canada
Nice to have
- Wellness, healthtech, or marketplace customer success background
- Experience with AI product adoption motions
- Familiarity with franchise or multi-site rollouts
Success signals
First 90 days
- Map the strategic book and publish account plans for priority logos
- Stand up a health-score model tied to MindReach product surfaces
- Complete first-wave QBRs with clear next-step commitments
- Align handoff SLAs with Implementation and Enterprise AEs
Year one
- Improve renewal and expansion outcomes on the strategic book
- Operate a repeatable QBR and adoption motion others can reuse
- Reduce time-to-value for multi-location Enterprise activations
- Become the executive voice of strategic customer outcomes at MindReach
FAQ
Is the Enterprise Customer Success Manager, Strategic Accounts role open right now?+
These are expressions of interest for MindReach’s talent network. Listing a role does not create a job offer, guarantee an interview, or oblige MindReach to hire. We review submissions periodically and may contact exceptional candidates if and when a need arises.
What is the salary range for Enterprise Customer Success Manager, Strategic Accounts?+
CAD $95k–$140k (Base + performance; equity discussed at hire). Indicative CAD market range for this role and location (2026). Actual compensation is discussed only if we open a formal search and make a written offer — not a guarantee.
What happens after I submit?+
MindReach reviews submissions periodically. We may reach out if a need arises that matches your background. There is no guarantee of an interview or response.
Where is the role based?+
Toronto, ON (hybrid) · Remote Canada considered. Exact work arrangements would be confirmed only if we open a formal search and make a written offer.
Who operates MindReach?+
MindReach is operated by 1001547488 Ontario Inc., headquartered in Toronto, ON.
Related interest areas
Legal & privacy
MindReach (operated by 1001547488 Ontario Inc.) publishes these role descriptions to collect resumes and build a talent network. Posting a role here is not a promise that the position is currently open, funded, or will be filled. We may pause, change, or close any listing at any time without notice. Submitting an expression of interest does not create an employment contract, contractor agreement, or entitlement to an interview, feedback, or response. If we contact you about a possible opportunity, any offer would be made separately in writing and subject to applicable law, references, and eligibility to work. Indicative pay ranges on role pages are market estimates for the role and geography — not guaranteed compensation. We use the information you submit only to evaluate potential fit for MindReach roles. See our Privacy Policy for how personal information is handled. MindReach is an equal opportunity employer. We welcome applicants from all backgrounds and will not discriminate on grounds protected by applicable Canadian (and, where relevant, local) human rights law.