Customer Support Specialist
Toronto, ON (hybrid) · Remote Canada considered
Compensation: CAD $55k–$75k
Indicative CAD market range for this role and location (2026). Actual compensation is discussed only if we open a formal search and make a written offer — not a guarantee.
Role brief updated July 24, 2026 · Talent network expression of interest · Enterprise adoption expansion
Be the front line for MindReach providers and seekers — resolving listing, account, Serena tool, and job-board questions with speed and empathy.
Not a guaranteed opening: These are expressions of interest for MindReach’s talent network. Listing a role does not create a job offer, guarantee an interview, or oblige MindReach to hire. We review submissions periodically and may contact exceptional candidates if and when a need arises.
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About this role
As Customer Support Specialist, you are the front line for MindReach providers and seekers — resolving listing, account, Serena tool, and job-board questions with speed and empathy.
You triage inbound channels, help providers update listings and account settings, document common issues, and escalate bugs with clear reproduction steps.
You improve help content with Product so the same questions get answered once and well.
Why this seat exists at MindReach
High-quality support protects MindReach trust for wellness providers and people discovering care.
- MindReach is building the discovery layer for wellness — helping people find trusted providers and helping operators get found.
- You will work on real market expansion problems across Canada and priority international regions, not slideware.
- Expressions of interest feed a talent network: we move when the right need and the right person line up.
Responsibilities
- Triage and resolve inbound support across email and in-product channels
- Help providers update listings, photos, services, and account settings
- Document common issues and improve help content with Product
- Escalate bugs and edge cases with clear reproduction steps
- Maintain ticket hygiene and response-time standards
- Support seekers with directory and discovery questions within policy
- Flag patterns that suggest product or onboarding gaps
- Collaborate with Onboarding and Success on account handoffs
What strong looks like
Requirements
- Customer support experience in SaaS, marketplace, or consumer tech
- Patient written communication and comfort with CRM / ticketing tools
- Ability to learn wellness directory and AI tool workflows quickly
- Eligibility to work in Canada
Nice to have
- Prior support for marketplace or local-services platforms
- Bilingual English/French
- Experience writing help-center articles
Success signals
First 90 days
- Ramp to independent ticket ownership with quality standards
- Document top FAQ patterns for listings and Serena
- Establish clean escalation paths with Product
- Improve first-response consistency on priority queues
Year one
- Sustain high CSAT / quality scores for provider support
- Reduce repeat contacts through better help content
- Become a reliable partner to Onboarding and Success
- Surface product insights that cut support volume
FAQ
Is the Customer Support Specialist role open right now?+
These are expressions of interest for MindReach’s talent network. Listing a role does not create a job offer, guarantee an interview, or oblige MindReach to hire. We review submissions periodically and may contact exceptional candidates if and when a need arises.
What is the salary range for Customer Support Specialist?+
CAD $55k–$75k. Indicative CAD market range for this role and location (2026). Actual compensation is discussed only if we open a formal search and make a written offer — not a guarantee.
What happens after I submit?+
MindReach reviews submissions periodically. We may reach out if a need arises that matches your background. There is no guarantee of an interview or response.
Where is the role based?+
Toronto, ON (hybrid) · Remote Canada considered. Exact work arrangements would be confirmed only if we open a formal search and make a written offer.
Who operates MindReach?+
MindReach is operated by 1001547488 Ontario Inc., headquartered in Toronto, ON.
Related interest areas
Legal & privacy
MindReach (operated by 1001547488 Ontario Inc.) publishes these role descriptions to collect resumes and build a talent network. Posting a role here is not a promise that the position is currently open, funded, or will be filled. We may pause, change, or close any listing at any time without notice. Submitting an expression of interest does not create an employment contract, contractor agreement, or entitlement to an interview, feedback, or response. If we contact you about a possible opportunity, any offer would be made separately in writing and subject to applicable law, references, and eligibility to work. Indicative pay ranges on role pages are market estimates for the role and geography — not guaranteed compensation. We use the information you submit only to evaluate potential fit for MindReach roles. See our Privacy Policy for how personal information is handled. MindReach is an equal opportunity employer. We welcome applicants from all backgrounds and will not discriminate on grounds protected by applicable Canadian (and, where relevant, local) human rights law.