Customer Success Manager
Toronto, ON (hybrid) · Remote Canada considered
Compensation: CAD $80k–$115k
Indicative CAD market range for this role and location (2026). Actual compensation is discussed only if we open a formal search and make a written offer — not a guarantee.
Role brief updated July 24, 2026 · Talent network expression of interest · Enterprise adoption expansion
Own post-sale outcomes for MindReach providers and enterprise accounts — listing quality, Serena adoption, renewals, and expansion across the wellness directory and tools.
Not a guaranteed opening: These are expressions of interest for MindReach’s talent network. Listing a role does not create a job offer, guarantee an interview, or oblige MindReach to hire. We review submissions periodically and may contact exceptional candidates if and when a need arises.
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About this role
As Customer Success Manager, you own post-sale outcomes for MindReach providers and enterprise accounts — listing quality, Serena adoption, renewals, and expansion across the wellness directory and tools.
You run onboarding and QBRs for priority accounts, drive product adoption across listings, Serena AI tools, and job board hiring, and reduce churn while identifying expansion with Sales.
You feed operator insights into roadmap conversations so Success stays connected to Product.
Why this seat exists at MindReach
Customer Success turns signed MindReach providers into activated, renewing, expanding accounts.
- MindReach is building the discovery layer for wellness — helping people find trusted providers and helping operators get found.
- You will work on real market expansion problems across Canada and priority international regions, not slideware.
- Expressions of interest feed a talent network: we move when the right need and the right person line up.
Responsibilities
- Run onboarding and QBRs for priority provider and enterprise accounts
- Drive product adoption across listings, Serena AI tools, and job board hiring
- Reduce churn and identify expansion opportunities with Sales
- Feed product insights from operators into roadmap conversations
- Maintain health scores, renewal forecasts, and CRM hygiene
- Coordinate with Support and Implementation on escalations
- Create playbooks that scale Success coverage
- Protect listing quality and brand standards in customer motions
What strong looks like
Requirements
- Customer success experience in SaaS, marketplace, or multi-location services
- Comfort with CRM hygiene, health scores, and renewal forecasting
- Clear written and verbal communication with clinic and spa operators
- Eligibility to work in Canada
Nice to have
- Wellness, health, or local-services customer background
- Experience with AI product adoption programs
- Prior expansion / upsell ownership
Success signals
First 90 days
- Segment the book and publish health-score criteria
- Stabilize onboarding for priority accounts
- Run first QBRs with clear adoption goals
- Align renewal and expansion signals with Sales
Year one
- Improve retention and expansion for the assigned book
- Raise Serena and listing activation rates for priority accounts
- Build Success playbooks Implementation and Support can reuse
- Become a trusted partner to enterprise and multi-location customers
FAQ
Is the Customer Success Manager role open right now?+
These are expressions of interest for MindReach’s talent network. Listing a role does not create a job offer, guarantee an interview, or oblige MindReach to hire. We review submissions periodically and may contact exceptional candidates if and when a need arises.
What is the salary range for Customer Success Manager?+
CAD $80k–$115k. Indicative CAD market range for this role and location (2026). Actual compensation is discussed only if we open a formal search and make a written offer — not a guarantee.
What happens after I submit?+
MindReach reviews submissions periodically. We may reach out if a need arises that matches your background. There is no guarantee of an interview or response.
Where is the role based?+
Toronto, ON (hybrid) · Remote Canada considered. Exact work arrangements would be confirmed only if we open a formal search and make a written offer.
Who operates MindReach?+
MindReach is operated by 1001547488 Ontario Inc., headquartered in Toronto, ON.
Related interest areas
Legal & privacy
MindReach (operated by 1001547488 Ontario Inc.) publishes these role descriptions to collect resumes and build a talent network. Posting a role here is not a promise that the position is currently open, funded, or will be filled. We may pause, change, or close any listing at any time without notice. Submitting an expression of interest does not create an employment contract, contractor agreement, or entitlement to an interview, feedback, or response. If we contact you about a possible opportunity, any offer would be made separately in writing and subject to applicable law, references, and eligibility to work. Indicative pay ranges on role pages are market estimates for the role and geography — not guaranteed compensation. We use the information you submit only to evaluate potential fit for MindReach roles. See our Privacy Policy for how personal information is handled. MindReach is an equal opportunity employer. We welcome applicants from all backgrounds and will not discriminate on grounds protected by applicable Canadian (and, where relevant, local) human rights law.