AI Safety & Conversation Quality Lead
Toronto, ON (hybrid) · Remote Canada considered
Compensation: CAD $110k–$155k · Equity discussed at hire
Indicative CAD market range for this role and location (2026). Actual compensation is discussed only if we open a formal search and make a written offer — not a guarantee.
Role brief updated July 24, 2026 · Talent network expression of interest · Enterprise adoption expansion
Own AI safety and conversation quality standards for Serena and MindReach AI surfaces — evaluation harnesses, escalation policies, and wellness-appropriate guardrails without overstating clinical capability.
Not a guaranteed opening: These are expressions of interest for MindReach’s talent network. Listing a role does not create a job offer, guarantee an interview, or oblige MindReach to hire. We review submissions periodically and may contact exceptional candidates if and when a need arises.
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About this role
As AI Safety & Conversation Quality Lead, you own safety and quality standards for Serena and MindReach AI surfaces — evaluation harnesses, escalation policies, and wellness-appropriate guardrails.
You build review loops with Product and Engineering, publish refusal and escalation policies for sensitive topics, and support enterprise buyers with honest AI safety narratives.
You never overstate clinical capability; MindReach AI assists discovery and operator workflows within clear boundaries.
Why this seat exists at MindReach
AI safety and conversation quality protect seekers, operators, and enterprise trust as Serena scales across phone, SMS, and tools.
- MindReach is building the discovery layer for wellness — helping people find trusted providers and helping operators get found.
- You will work on real market expansion problems across Canada and priority international regions, not slideware.
- Expressions of interest feed a talent network: we move when the right need and the right person line up.
Responsibilities
- Define and measure conversation quality for Serena phone/SMS and AI tools
- Build evaluation sets and review loops with Product and Engineering
- Publish escalation and refusal policies for wellness-sensitive topics
- Support enterprise buyers with honest AI safety narratives
- Partner with Serena Configuration on template quality bars
- Investigate serious conversation incidents and drive remediations
- Educate GTM on accurate AI capability claims
- Track quality metrics leadership can inspect over time
What strong looks like
Requirements
- AI safety, conversation QA, or LLM evaluation experience
- Judgment about health-adjacent communication boundaries
- Ability to turn qualitative reviews into measurable quality bars
- Eligibility to work in Canada
Nice to have
- Prior voice/SMS AI quality programs
- Experience writing model/system policy docs
- Background in trust & safety or clinical communications (non-prescriptive)
Success signals
First 90 days
- Publish a Serena conversation quality rubric and evaluation set
- Define escalation/refusal policy with Product and Legal review
- Stand up a recurring quality review cadence
- Deliver an enterprise-ready AI safety FAQ for Sales
Year one
- Demonstrate measurable conversation quality improvements
- Operate an incident review process with clear remediations
- Become the trusted owner of MindReach AI safety narratives
- Embed quality gates into Serena enterprise go-lives
FAQ
Is the AI Safety & Conversation Quality Lead role open right now?+
These are expressions of interest for MindReach’s talent network. Listing a role does not create a job offer, guarantee an interview, or oblige MindReach to hire. We review submissions periodically and may contact exceptional candidates if and when a need arises.
What is the salary range for AI Safety & Conversation Quality Lead?+
CAD $110k–$155k (Equity discussed at hire). Indicative CAD market range for this role and location (2026). Actual compensation is discussed only if we open a formal search and make a written offer — not a guarantee.
What happens after I submit?+
MindReach reviews submissions periodically. We may reach out if a need arises that matches your background. There is no guarantee of an interview or response.
Where is the role based?+
Toronto, ON (hybrid) · Remote Canada considered. Exact work arrangements would be confirmed only if we open a formal search and make a written offer.
Who operates MindReach?+
MindReach is operated by 1001547488 Ontario Inc., headquartered in Toronto, ON.
Related interest areas
Legal & privacy
MindReach (operated by 1001547488 Ontario Inc.) publishes these role descriptions to collect resumes and build a talent network. Posting a role here is not a promise that the position is currently open, funded, or will be filled. We may pause, change, or close any listing at any time without notice. Submitting an expression of interest does not create an employment contract, contractor agreement, or entitlement to an interview, feedback, or response. If we contact you about a possible opportunity, any offer would be made separately in writing and subject to applicable law, references, and eligibility to work. Indicative pay ranges on role pages are market estimates for the role and geography — not guaranteed compensation. We use the information you submit only to evaluate potential fit for MindReach roles. See our Privacy Policy for how personal information is handled. MindReach is an equal opportunity employer. We welcome applicants from all backgrounds and will not discriminate on grounds protected by applicable Canadian (and, where relevant, local) human rights law.